Complain Policy

It is important for us to to ensure that our customers are satisfied with both the services we provide and the administration of our colleagues. Our goal is handling the complaints in the most reassuring way. The complaints are recorded and analyzed in order to develop our services using the results.

General principles of complain handling: Complain Policy.

For the best efficiency, please use this form for reporting a complain: Complain Form. You may send this form with its attachments if any to our postal address or e-mail. We respond with a written and detailed answer within 30 days.

Should You have any further question, please ask us! Thank You for the cooperation!